Author Topic: Racenet Blackbook (Read 21879 times)

Spudda028 · « 2018-Feb-07, 05:17 PM **Reply #25** »

is this BB service actually getting worse? 45 seconds for an update to process.... joke!

Gintara · « 2018-Feb-07, 08:58 PM **Reply #26** »

Send them an e-mail Spudda.

They have responded promptly to a few of my querries.

Spudda028 · « 2018-Feb-08, 09:39 AM **Reply #27** »

I've been in regular contact with them via email since the change over to the new platform and it has gotten worse.

I can't even log onto the site on my ipad at home as there as so many ads on the homepage but here at work or on my desktop it is taking 45 seconds for an individual horse comment update to process, how is that deemed an improvement? They claim no-one is having any issues...... I find it hard to believe.

I am using Chrome and they wanted to know all the technical stuff ie operating systems etc. We're also on the NBN, It worked fine for 3 days then went slow. Hard to fathom really. Awaiting a response from my email back to them yesterday.

wily ole dog · « 2018-Feb-08, 10:42 AM **Reply #28** »

"how is that deemed an improvement"

By the blokes who they paid mega bucks to to stuff it up

wily ole dog · « 2018-Feb-09, 06:39 AM **Reply #29** »

I wonder if they'll actually list the upcoming runners grouped by the meeting they are racing at like they used to

westie · « 2018-Feb-09, 08:16 PM **Reply #30** »

Guys
What does this mean' I get it that I have not entered it before but why two entries with different stats ?

Horse
2 Search results found for"Earth Angel"

EARTH ANGEL (NZL)
5: 0-0-1
-
-100%

ADD

Earth Angel
3: 1-1-0
14x2
-4%

ADD
Sorry we couldn’t find what you were searching for.
We are working at changing the system so users can type in their own Horses, Sires & Dams. This means you will be able to add unraced racehorses and add sires & dams with unraced progeny. This will be actioned this week.

Thank you for your patience.

westie · « 2018-Feb-09, 08:20 PM **Reply #31** »

What is NZL ? New Zealand Listing

nemisis · « 2018-Feb-09, 09:10 PM **Reply #32** »

Racing Australia shows there have been 3 Earth Angels since 1989.

The one born in 2002 was NZ bred.

Miss Finland's daughter was born in 2014.

westie · « 2018-Feb-09, 09:23 PM **Reply #33** »

wily ole dog · « 2018-Mar-05, 05:31 PM **Reply #34** »

Does anyone use the dam tracker?

westie · « 2018-Aug-16, 07:08 PM **Reply #35** »

Anyone having trouble getting into the BB, I keep getting Server error. Please try again later Have attempted Microsoft and Opera.

wily ole dog · « 2018-Aug-16, 08:43 PM **Reply #36** »

no mate, mines working okay
It even gave me 2 for tomorrow

westie · « 2018-Aug-16, 09:11 PM **Reply #37** »

Thanks WoD not sure why I can't get in, have sent a message to Racenet.

westie · « 2022-Feb-03, 05:39 PM **Reply #38** »

Well Well Well - what do we have here

Afternoon,

As you know, we are always working to improve the Racenet product, and the Racenet experience for all of our users. With that in mind we're committed to enhancing the Racenet platform, which will involve some changes coming soon.

What this means for you.

As a user of the Blackbook feature if you would like to continue obtaining access to your Blackbook or adding/making adjustments to runners, Jockeys, Trainers, Sires & Dams, from 8 February 2022 you will need to be a paying member. But don’t worry your current preferences will be retained.

Please note that if you choose not to subscribe, you will lose access to your current Blackbook on 8 February 2022 , meaning you will not be able to edit or login to your Blackbook. However, you will continue to receive your email notifications.

What’s next?

There’s nothing you need to do right now - look out for more details tomorrow which will include an email and an article on-site explaining the new and exciting features for paying members but also emphasising what features will remain free for everyone. If you have any questions you can contact us on email at: support@racenet.com.au

westie · « 2022-Feb-03, 05:54 PM **Reply #39** »

This from 2018 and I still find I can't add what I want:

Quote from: westie on 2018-Feb-09, 08:16 PM

...................................Sorry we couldn’t find what you were searching for.
We are working at changing the system so users can type in their own Horses, Sires & Dams. This means you will be able to add unraced racehorses and add sires & dams with unraced progeny. This will be actioned this week.

Thank you for your patience.

Gintara · « 2022-Feb-03, 06:05 PM **Reply #40** »

Tomorrow will be interesting.

I have no problem paying for a service but that service needs to be top shelf.

So far since being purchased the 'customer service' from Racenet has bordered on appalling, the form is riddled with mistakes or missing features.