It is verbatim as I stated it, I had several bets with the TAB last Saturday (won on the day) but took advantage of their offer of bonus bets up to $50 if any were placed at Caulfield and Randwick, 2 were, Kementari at Caulfield and Sambro at Rosehill.....no bonus bets by the end of the day.....waited till Monday and called Customer service....Sargent Shulz answered the phone....they know nothing, they will send a message to the "marketing department" who would get back to me.....by Thursday still nothing, so call again, Now I don't want to get anyone into Trouble, the girls were doing their level best to find out what was happening, I was finally told that I had misused the promotion in the past?? I only opened the account on friday the 31st August after being closed for about 8 or 9 months.......How do you misuse a bonus Bet? no one could tell me what they were talking about....and of course they won't let you talk to anyone in Authority i.e. the "Marketing Dept"
Bottom Line I was a fool for reopening the account, my fault and I take full responsibility for my naivety .........not like it was the first time but the 3rd Time the TAB hasn't honoured their Promise......they said they had sent me an email stating that I was not eligible for the bonus........but when they are alleged to have sent that email my account was CLOSED! lies, lies, lies....and no one knows anything....they should be running a Prisoner Of War camp.........not a Betting agency.....all over now, Account closed for good this time, the money doesn't really matter....I have their real money and they have my bonus bets....and they can stick it where the Sun don't Shine!