Got a text message yesterday from TABWe noticed that you have asked to receive Blackbook runner notifications but are currently opted out from TAB marketing communications.
If you wish to continue to receive the Blackbook notifications please let us know by visiting <mobile app link> and entering your details.
A few things I have to say about that:i) You (TAB) have been sending me blackbook emails for over two years and have never mentioned that it is conditional on receiving marketing material from TAB until now (to the best of my knowledge - unless you put it in the fine print somewhere a long time ago and didn't explicitly let me know as you are supposed to with fine print).
ii) I never "asked" to receive blackbook emails. Plastered all over your web site are "Add To Blackbook" links and I used those. Can you produce evidence where I explicitly asked to receive blackbook emails in return for marketing?
iii) There are plenty of free blackbook sites including corporate bookmakers, Racing & Sports and Racenet. And most of them are better than yours because you can add comments.
iv) I interpret this SMS as an implied threat. How dare you use (or misuse) my personal details to send a threatening SMS to my personal phone. I am a CUSTOMER of yours. If I knew you were going to use my phone number stored on your database for that purpose I would never have provided it. My phone number is not there for your marketing department to use for this purpose.
On that last point I'm not entirely sure they haven't breached the Competition and Consumer act 2010 or similar.
The intended purpose of me supplying my phone number is for Account related purposes. It is not intended for misuse by Marketing Departments.
I do know we (a large Telecommunications company I work for) would never ever send a text to a customer with that tone.
Instead of the TABCorp board sitting on their backsides getting paid obscene amounts for doing little or nothing (as is a current topic in the news), how about they do what the shareholders pay them to do and act on their out of control marketing department before someone takes this to the next level.